Based on your understanding of help desk operations a job stress, make a list of ten or more different factors in a help desk environment that can increase or decrease the job stress experienced by agents.

Explanation:

Monotonous work: Sometimes monotonous work irritates the help desk.

Seeking for same information: When providing the same information again and again to a different customer.

Lack of work recognition: At times failing to appreciate the effort create stress.

Talking without rest: Continuously answering without taking a break might cause stress.

Work pressure: When the work pressure increases there is a possibility of stress being more.

Inflexible working hours: Change in life style due to change in work hours might create stress.

Work-life imbalance: This also act as a source for stress.

Taking regular medications, family pressure, undervalued pay scale everything counts for stress.

Describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work.