Chris is part of the top management of a bank. He formulates a plan on how the bank will deal with its competitors and serve its customers for the next five years. In this scenario, Chris has most likely contributed to developing the bank's .

strategic plan

Explanation:

Top management is in charge of developing the bank's strategic plans. Strategic planning is a management process by which the company's top management determine the company's vision, and long term objectives and goals. Strategic planning should include the necessary steps to accomplish those goals.