Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

a. true

b. false

This is true

Explanation:

Expert systems are computer systems that emulate human decision making with artificial intelligence. It is built on the knowledge of skilled employees.

As Elliot wants to open a checking account and is searching for best option at different bank which is near to his house. The possible benefits or fees that may differ among the checking accounts may include  

- A minimum amount of money to open an account.

- The cost/charges for a monthly statement.  

- Service charges for the local or international transaction.

- Monthly withdraw limitation, this may differ as per Elliot's age.

- An interest rate or overdraft fee charged from Elliot.

Once Elliot finds the best option he may open the checking account in the bank that suits him.