angelolucero146
24.09.2019 •
Business
If i left from florida tonight at 10pm and my flight will land in california at 3am. how long would the flight be?
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Ответ:
c, the inability of management to translate customers' needs into delivery systems within the firm.
Explanation:
The Gap model is a type of development that helps to recognize customer satisfaction. the gap model is also called the customer service gap model.
In Gap model, customer satisfaction is based on perception of what customers want and the expectation of customer satisfaction.
The inabilty of the management to translate customers' needs into delivery system falls under the Policy gap.
This policy gap can occur as a result of customer service standards or unclearly deined service levels or failure to regularly update service standards.
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