If the authorized sources do not provide sufficient guidance, you should:

presents a theory of how a company can take action to attain its desired outcomes.

Explanation:

A balance scorecard can be defined as a performance metrics used for measuring and assessing the quality of performance of a company.

Basically, the four (4) performance metrics of a balance scorecard includes the following; customer, learning and growth, internal business processes, and financial.

Hence, a balance scorecard should be used to determine whether or not the operations of a business is in synchronization with its vision statement and values.

This ultimately implies that, a balanced scorecard presents a theory of how a company can take action so as to enable it attain its desired outcomes and achieving its set goals and objectives.