If you find yourself in a situation that you think might be escalating, what should you avoid doing? a. allow the person to express concern b. apologize, if appropriate c. let them know their issue is not part of your job d. be empathetic

Hi there! The answer is C.

If you find yourself in a situation that you think might be escalation, you should avoid letting people know their issue is not part of your job. When telling people their concerns are not part of your job, it makes the chance of escalation rise.

You could try using options A, B and D in order to keep the involved people as content as possible.

You should be empathetic , avoiding myself in a situation that I should be escalating

I think its C sorry if I'm wrong

Step-by-step explanation: