What should be the primary objective of customer experience management (cem) in a service organization? a) to the firm reduce the interactions between its customers and employeesb) to the firm move beyond customer relationships and build customer loyaltyc) to ensure that customers are not able to differentiate the firm's services, in any manner, from competitors' service offeringsd) to the firm focus its efforts on finding new customers rather than retaining existing onese) to ensure that the delivery of a service is made more equipment-based rather than people-based
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Three advantages of savings accounts are the potential to earn interest, it's easy to open and access, and FDIC insurance and security. Three disadvantages of savings accounts are minimum balance requirements, lower interest rates than other accounts/investments, and federal limits on saving withdrawal.