When shopping for their brother, jack and james are presented with a red shirt by the sales person. while jack likes the shirt, james dislikes the shirt. in this scenario, even though the color of the shirt is the same, jack and james disagree because of differences in their of the shirt?

The correct answer is preference.  At any given time,   different people will have different likings and affections towards a certain product. This is influenced by many factors such as personal taste and previous experience with the same or related product.  This results to difference in alternatives when it comes to selections of goods and services from the customers’ point of view

The answer is "C. incentives".

An incentive is an object, thing of significant worth or wanted activity or occasion that goads a representative to accomplish a greater amount of whatever was supported by the business through the picked incentive. You need to deal with your incentives so as to not make entitled representatives. You likewise would prefer not to demotivate workers.  

Employee incentives can assume a noteworthy job in holding the workers you most need to keep. They likewise assume a colossal job in attracting employees to join your association.