which type of cloud service model involves hardware services that are provided virtually, including network infrastructure devices such as virtual servers?

to determine customer needs for a software

application

to reduce over scheduling of project

resources

Explanation:

Requirement gathering and analysis involves a business analyst and the client. And this is done in various phases with the first phase involving the business analyst and the client. And the second phase of software requirement is also being covered, and that is done by a team of System analysts, business analyst, and technical writers are part of both the team. However, both the phases have nothing to do with the bugs, and hence the first and the third part is not the correct part. However, customer needs are noted down, and in the second phase when resource requirement other than technical requirement is studied, partly it is ensured that there is no over the scheduling of the project resources during the project. And hence the second and the fourth options are the correct options.