А character can surprise the readers because he or she is well developed and complex.

I Think

Explanation:

firemen burn things and set things on fire for a living. they usually use ... it seems that he adores his job, due to the way he polishes his fireman helmet, and ... what help does Mildred receive after she has taken the pills? ... seem heartless. they are busy smoking and asking for money while Montag is worried about his wife.