Etiquette means good manners; making the person or people you are dealing with feel comfortable by the way you behave. You are the Head of your Education Cluster and has been tasked by your circuit inspector to teach other ECPPE teachers on the correct Etiquette for Interacting with Children in the playroom. Since Not all teachers are able to come together physically, disseminate this information to them in the form of a MEMO.

resolve a conflict the main character is experiencing

Explanation:

The main role of Andy's art teacher in this story is to help resolve a conflict that the main character is experiencing.

With regards to the question, the main character is Andy and he was worried about his was worried about his first draft after his design was ridiculed.

Then, he remembered what Mrs Fire who was his English teacher always told him that the first draft is just the beginning.

In this scenario, the teacher helped him resolve a conflict that he was experiencing.