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zairamori14
zairamori14
13.12.2021 • 
English

Study the situation presented below and then answer the question that follows. You purchased an item from a supermarket. On arrival home you noticed that the expiry date had passed. You attempted to return the item but you were told that it was on sale and the manager refused to give you a refund or replacement.

Write a letter to a consumer protection group or the editor of a newspaper in which you
complain about the quality of the product and treatment which you received.

Your answer will be assessed on how well you

formatted your letter
selected relevant and complete information
organized and expressed the information in your letter
used appropriate grammar, sentence structure, vocabulary, spelling and punctuation.

Make sure to include all the details that would help in highlighting the matter. Your letter should include:

Details of the complaint, for example:
- Date and time of purchase
-Cost of the item
- Specific condition of the item
- Response of staffStudy the situation presented below and then answer the question that follows.

You purchased an item from a supermarket. On arrival home you noticed that the expiry date had passed. You attempted to return the item but you were told that it was on sale and the manager refused to give you a refund or replacement.

Write a letter to a consumer protection group or the editor of a newspaper in which you
complain about the quality of the product and treatment which you received.

Your answer will be assessed on how well you

formatted your letter
selected relevant and complete information
organized and expressed the information in your letter
used appropriate grammar, sentence structure, vocabulary, spelling and punctuation.

Make sure to include all the details that would help in highlighting the matter. Your letter should include:

Details of the complaint, for example:
- Date and time of purchase
-Cost of the item
- Specific condition of the item
- Response of staff

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