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matluck4162
20.09.2020 •
Business
An airline company is successful because it adheres to service-profit chain. Arrange the order of dependency in service-profit chain. -Word-of-mouth brings in more bookings and increases profits. -Passengers make a mental note to reserve the same airline on their next visit. -He pays special attention to passengers. -Guests are pleased with extra interest shown. -An employee's morale is boosted when he is awarded employee of the month.
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