How are most of our decisions made? after sober reflection with conscious consideration slowly and deliberately by balancing rational and non-rational factors quickly and automatically

Through the decision making process

Explanation:

The decision making process is resumed in 5 steps:

- Problem identification: evaluate de situation and define the problem and its details.

- information research: investigate possible causes and different possible actions that may guide to a solution.

- alternatives evaluation: in this point are analyzed the possiblesolutions to the problem to determine the most suitable solution.

- choose decision: select the most suitable solution and apply it as planned.

- evaluation of results: evaluate if the problem was solved and if there is any necessary improvement

d. "Shoot the messenger" management exists, implying a lack of control

Explanation:

The approach of "shoot the messenger" implies that the management of a company tend to blame the bearer of bad news as if they are responsible for the bad occurrence.

This approach causes tension and lack of communication in the workplace as employees are afraid of communicating when something bad happens.

Management is supposed to look objectively at the situation, identify the party that is responsible for the failure, and work towards rectifying it.

This is the situation in the scenario where Matilda received an e-mail from an angry client about a certain product and she hesitated to report it to her manager because she knew that he had a tendency to unfairly blame people for things