Since the press was copied on Ms. Stiles’ letter, should the mall copy them on its reply

Yes, For Public relations reason

Explanation:

Public relations are the efforts of a company to create a good reputation within society. It involves managing communications to ensure messages that enhance good relations get to the intended audience. Public relations use unpaid media messages to create a good reputation for the organization.

The mall should copy the press in its reply to Ms. Stiles. The letter could be damaging the mall's reputation. By replying and copying the press, the mall presents itself as responsible and sensitive to its customers.  The mall should take that opportunity to repairs any damages and market itself further.

A

Step-by-step explanation: