Suppose a lab group reports a percent yield of sand of 105%. is it really possible to collect more sand than was originally present? what is a possible explanation for the “extra” product? do not consider calculation mistakes; think about the procedure used.

No, it is not possible to have more sand than was originially present.
The yield of 105% shows that some errors had occurred during the course of the laboratory activity. There are many possible explanations for the extra product. For instance, it may be that the container on which the sand was put for weighing at the beginning of the laboratory activity is not the same one that was used to measure the final yield. Also, if the students did not allow the sand to dry very well before weighing, it will have more mass because of its water content.

a. customize the goods and services offered to their customers.

Explanation:

Customer relationship management refers to the technology, principles, policies, considerations, and principles applied by businesses to ensure the satisfaction of their customers. The ultimate purpose of customer relationship management is to meet the needs of the customers, thus making them happy and satisfied.

When an organization customizes the goods and services offered to their customers, they are offering a personalized buying experience that would make the customers happy. They would also have a sense of belonging and the feeling of being recognized. The result might translate to increased sales.