When managers are engaged in problem solving, there are several steps they should go through in order to prevent themselves from providing a resolution to a problem that is unrelated to the actual issue under examination. which of the following most correctly delineates the steps in problem-solving?
a. defining the problem, generating alternatives, selecting an alternative, implementing and evaluating the solution.
b. analyzing, adopting an alternative, preparing for negative consequences.
c. brainstorming, norming, determining a solution, implementing.
d. planning, preparing, evaluating results.

a. Defining the problem, generating alternatives, selecting an alternative, implementing and evaluating the solution.

Explanation:

In order to solve a problem managers should follow logical steps to solve it correctly. First, the problem needs to be defined and all the possible ways in which the problem could be resolved should be listed. Then, the solutions should be analyzed to determine which one is the best one for the specific case. After that, it should be implemented properly and the last step will be to evaluate the solution to get feedback and determine if it fixed the problem or if another solution will need to be found to deal with it.