When Southwest Airlines sends an e-mail to frequent-flier customers offering a special low price between selected cities if the plane ticket is purchased within the next four days,this is an example of:.A) direct marketing.B) integration.C) publicity.D) indirect-response promotion.E) mass selling.

A) direct marketing.

Explanation:

Direct marketing derives its name from the direct nature of communication it uses to communicate with customers. This means that in direct marketing, the entity advertising talks to the targets directly instead of having to go through a third party of sorts.

Southwest Airlines advertised its special offer to the intended targets directly via their email which makes this a direct marketing example.

The correct answer is a) scenarios

Explanation:

"One way to build and maintain staff skills is to develop incident-handling scenarios and have the team members discuss how they would handle them"

The best way to start an improving of an incident is to develop "incident-handling scenarios", where the employs can handle and talk about a possible situation that may affect the internal work environment. When it is applied,  it will traduce to growing, management, and indirectly profits.