Petrie Electronics currently has no customer loyalty program, like its competitors do. It needs to design and implement a "No Customer Escapes" program that rewards and motivates customers who spend more money buying Petrie products.
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Explanation:
Customer retention requires that you listen to them, solve their problems at the right place and time.
Prepare Feedback forms and get insights from your current and past customers.
Tailor your services, products and marketing strategies in alignment with insights generated from feedback.
Develop customer loyalty cards for recording bonuses for customers with each purchase they make.
Train staff on product knowledge, also offer services for products even purchase has been made.
Ensure that you have excellent mechanics for good customer experience.
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