All of the following are steps to problem solving a.brainstorming b.setting long-term goals c.identifying the problem d. setting instant goals.

the answer has to be,

c. identifying the problem .

you have to know the problem you have before executing the issue.

after you identify the issue, make sure you ask your self, "what is causing this issue? " , "is there a way i could avoid this all together? ". it is always safe to ask more questions before proceeding the end thought you had.