Alfest bank has a database of the registered mobile numbers of its higher-value customers. when these customers make calls to the bank's customer care unit, the calls are received on priority and are never redirected to a voice response unit. in the context of critical business processes, in this scenario, alfest bank focuses on

Customer relationship management

Explanation:

Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

In the context of critical business processes, in this scenario, Alfest Bank focuses on: custumor relationship managment.

Explanation:

Customer relationship managment is a buisness process, by which the buisness creates a system considerating the valuable clients, to prioritize and take care of the relationship with them.

The objective of this special treatment is to keep their clients satisfied with the attention in order to look after their clients. This is a strategy to keep clients in the buisness.

Generalized anxiety disorder.

Explanation:

This is practically seen or can be said to be a disorder that makes someone think of so many things simultaneously. It said to be a common anxiety disorder that involves constant and chronic worrying, nervousness, and tension. This is different from a phobia in as much as it seems like it, but in a phobia situation, a phobia gives you fear that is connected to a specific thing or situation, but this disorder general makes you feel of dread or unease that colors your whole life. This is exactly what Gary is feeling in the scenario above. Even though a lot of people tend to gets anxious sometimes, but if your worries and fears are so constant that they affect your daily living, then it is obviously a disorder.