Because of the influence of social marketing, the interaction between producer and consumer has become LESS focused on: a. engaging.
b. listening.
c. understanding.
d. entertaining.
e. influencing.

d. Entertaining

Explanation:

Because of the influence of social marketing, the interaction between producer and consumer has become less focused on entertaining.

It should be noted that due to social media, entertainment has reduced between producers and consumers but rather, it has to do with engaging, influencing and listening.