Tnaaasty5901
24.03.2020 •
Business
Manufacturing and service operations are often presented as very different operations. In practice, pure examples of service and manufactured goods are difficult to observe. Manufacturing and service operations have many similarities as well as differences.
Service processes can be described using the customer – contact matrix: Front Office, Hybrid Office and Back Office. Manufacturing processes are categorized as: project, job shop, batch, line, or continuous.
2 a) Select and defend your selection of the manufacturing process that has the greatest similarity to a Back Office service process. Discuss the similarities and differences of a Back Office service process and the corresponding manufacturing process chosen.
2 b) Garvin's eight dimensions of quality are described in manufacturing terms and are not specified for services. Discuss how the dimensions of quality of Performance Quality, Conformance Quality, and Durability Quality, apply or do not apply to a Front Office service process.
2 c) Lean Systems define 8 types of waste or Muda. Please discuss how the wastes of Inappropriate Processing, Overproduction, and Motion apply or do not apply to the Back Office service process.
Solved
Show answers
More tips
- F Food and Cooking What Does a Godmother Give?...
- H Health and Medicine Simple and Effective: How to Get Rid of Cracked Heels...
- H Health and Medicine Relieving Swelling in Legs: Causes and Ways to Alleviate the Symptom...
- W Work and Career Мерчендайзинг – все, что нужно знать...
- O Other Everything You Need to Know About Kudyabliks...
- F Food and Cooking How to cook crayfish? Everything you need to know...
- F Food and Cooking Homemade kvass: recipe and brewing process...
- H Health and Medicine How to Choose the Right Tanning Cream?...
- S Style and Beauty Secrets of Tying a Pareo: 5 Ways...
- S Sport Running: How to Do It Right?...
Answers on questions: Business
- B Business If someone Deposits illicit Monies into her investment account what Are they engaging in the money laundering act?...
- M Mathematics Now, assume that all of the cycles have a radius of 2. Then, calculate the ratio of the approximate circumference to the diameter....
- M Mathematics Lenfest has a total of 550 students enrolled. The 7th grade represents 20% of the school. How many students ARE in 7th grade? 20 110 440 550...
- H History Zhuge Liang from the Three Kingdoms did what amazing feat? captured 100,000 arrows from an enemy invented gunpowder was able to fly on top of bamboo trees invented the printing...
- M Mathematics The entry fee to the amusement park is . Each ride requires a ticket that costs . Angel spent a total of . How many tickets did Angel purchase?...
- S Social Studies 4. Cause and Effect: What caused groups of Africans in southern Africa to migrate north? What was the effect of this? please help...
- C Chemistry Please help! It’s an important test......
- A Arts Only for my roleplay friend...
- H History The election of 1800 was.. A. Was the 4th election of our nationB. Difficult and CumbersomeC.boringD. hotly contested...
- M Mathematics DATESolve the inequation 4q-2 2(q+3)...
Ответ:
2 with B
Explanation:
The answer is 2and B
I don't surely