One of your best customers verbally abusive to of your employees every time she visits your store. your employees have complained to you several times about this customer what should you do?

You should confront the customer or ask her to leave the store if she does not stop her behaviors. Employees should be treated with respect, and if it is on-going action should be taken. You'll lose a customer or an employee (s). You have to do what's best for all customers and employees to make a comfortable environment for all.

*this is just what I would do, I don't see a specific right answer in this question but you can obviously change it to something similar.

Requirement 1 - This special order is loss-making. So Ludolph not accept the special order

Requirement 2- In this case, a special order is profit making. So Ludolph accepts the special order.

Explanation:

Requirement 1

Incremental analysis of special                                                    Total order

   sales order decision                                                                    14000 units

Revenue from special order           14000*22                                     308000

                                                     

Less: variable cost                           14000*33                                  462000

                                                                                                                                   

Contribution margin                                                                          -154000

Less: fixed cost

                                                                                                               0

Additional net loss                                                                             -154000

This special order is loss-making. So Ludolph not accept the special order

Requirement 2

Incremental analysis of special                                                    Total order

   sales order decision                                                                    14000 units

Revenue from special order            14000*36                                 504000

                                                     

Less: variable cost                           14000*33                                 462000

                                                                                                                                   

Contribution margin                                                                          42000

Less: fixed cost

                                                                                                            13000

Additional net loss                                                                               29000

                                                     

In this case, a special order is profit making. So Ludolph accepts the special order.