For each pair of the following sentences, identify the selection that best uses plain English and familiar words. In the case that you attend communication workshops, as I suggested, you might find that the overall benefit that you receive relates directly to the advancement of your career. Attending communication workshops may help advance your career. The director of customer service, who was recently promoted, was not aware of the fact that accounting had made the switch to an automated invoice generation process. The director of customer service was unaware that accounting had automated billing.

B). Attending communication workshops may help advance your career.

D). The director of customer service was unaware that accounting had automated billing.

Explanation:

Word-choice always play a vital role in conveying the intended meaning of a specific message or idea. The use of simple and familiar words help communicate with a wider audience sharply while intricate and complex words are employed to address an educated audience(of that particular domain).

As per the question, options B and D appropriately employ the plain English and standard words as they convey the desired idea precisely in a compact form. This is reflected by the use of active voice and explicit yet specific message like 'attending communication workshops may help to advance your career' that explicitly states the intended idea without fabricating or complicating it. 'The director ofbilling' also portrays the idea clearly and directly with the use of simple and usual words. The other two options fail to present the idea in a simple yet familiar language.

The method of closing a sale attempts to bring to the table all issues of concern ... Harold asks his prospects several questions to understand the reasons for ... He tries to identify all the issues and tries to solve them immediately. From this scenario, it is evident that he uses the method of obtaining commitment.

Explanation: