Recent business-school graduates rank listening skills among the most important communication skills. a. true b. false

It is TRUE.

In a survey of business-school , alumni who graduated between 2000 and 2010 , listening skills were ranked as the second most important communication skill.

Another important info: Hearing is the physical ability , while listening is a skill. Listening skills allow one to make sense of and understand what other people is saying, in other words, it help us to understand the meaning behind words.