Heidi is having trouble understanding the Black Lives Matter (BLM) movement and why her workplace sent out an email affirming the company's commitment to diversity and inclusion. This is probably because as a white woman from a small town with little exposure to diversity efforts, Heidi has not had much education about what BLM is trying to accomplish. She is wrestling with this new information about systemic racism and ultimately dismisses it as unfounded because it is contrary to her past experiences. This is an illustration of which of the following? a. Stereotyping
b. An entrenched mental model
c. Leader-Member Exchange Theory
d. Ethnocentrism
e. Social Identity Theory

e. Social Identity Theory

Explanation:

It is correct to state that the scenario in the question above refers to the theory of social identity, which is a theory that seeks to explain how the categorization of groups such as those based on culture, social class, race, age, directly impact the life of an individual and their perception of the world. Psychology seeks to analyze how important it is for an individual to belong to a group and to form an identity based on the collective of that group, that is, to form a society.

Therefore, the theory of social identity suggests that there is an inclination for individuals to overestimate the characteristics of the group to which they belong and to minimize the characteristics of other groups, which can generate prejudice, racism and apathy, which is what happened with Heidi, who considered information about systemic racism unfounded by the fact that they are contrary to their previous experiences.

Yes, I agree

Explanation:

Environmental forces are factors that operates outside the business environment hence affect it's operations. Example of such environmental factors are customers, creditors, contractors, competitors -direct forces; socio cultural factors, political factors- indirect forces. etc.These forces could either affect an organization positively or negatively depending on how they are handled.

Organizations cannot be successful if managers fails to pay attention to forces from the environment because these environmental forces are dynamic hence must be handled professionally.

Practical examples;

•Competitors play an important role in determining if a business will succeed. For instance , managers must be well ahead of their competitors in terms of offering product with high value and quality to their customers. The business must also differentiate it's products from that of the competitors.

• Socio Cultural factors: Managers of businesses must take into cognizance the Socio Cultural factors such as values , customs, local law, language, religion in the environment they operate if the business must succeed.