What uses a systematic approach in an attempt to improve business effectiveness and efficiency continuously? static process dynamic process sales process customer service process?

The correct answer is:  [A]:  "static process" .

"A relatively stable, enduring predisposition to behave in a certain way" is the definition given by the textbook author for a trait. A trait can be noticed when a provocation percieved by the person in an environment that triggers the predisposition. The trait is part of the person that is not dependent on the environment.