Ken, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Bethany, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. The source of conflict in this case may be

Status differences.

Explanation:

Since Ken, whose primary job is supervising a small production group, isn't getting cooperation from all members on the cross-functional team he leads. In particular, Bethany, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. The source of conflict in this case may be status differences.

A status difference in workplaces occurs between various workers or employees as a result of perceived thought of being higher than the other employees because of factors such as educational background, qualifications, age, intelligence, gender etc.

Basically, the top executives or human resources managers in organizations should strive really hard to reduce status differences at workplace through counseling, because it inhibits growth and development.

166

Step-by-step explanation:

35 + 35 + 28 + 28 + 20 + 20 = 166